Journal of Current Research on Health Sector (JoCReHeS) - ISSN: 2547-9636

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Abstract


The Factors that Effective in the Choice of Hospital and Patient Satisfaction: The Sample of Isparta

Health is one of the most important indicators of a society. So attention is paid to health services. In particular, expenditure on health services in conjunction with the health transformation program have resulted in improved conditions and increased improvements in health. Private hospitals have also increased the interest in residential developments after the program. Patient satisfaction today, among the most important factors that influence the choice of the hospital. But except for patient satisfaction, there are different factors that affect the choice of the hospital. The aim of the study to investigate the factors that affect patient satisfaction and patient choice. In this context, a research has been conducted in the province of Isparta. In research were investigated the factors that affect the choice of hospital and patient satisfaction. The population of the study consists of individuals in Isparta. To represent the universe 560 people was conducted face to face with the survey. The study used survey, Akbaş (2014) by which the reliability and validity of the tested questionnaire five Likert type scale. In addition, participants are questions containing forming for the purpose of demographic characteristics and research questions. As a result of the 22-question survey emerged from postulates three factors. These factors ; hospital employees, the functioning of the hospital and conditions the hospital's physical. The other 9 questions propositions are united under a single factor. The cronbach's alpha of scales used in research for the first 9 questions on the scale of value 0,821 located while in the analysis for the next 22 question is 0,907. Research was conducted in frequency and percentage values, multiple linear regression models , correlation analysis and cross- analysis crosstabbs. In the study, the choice of hospital, it was found that there are other factors that have an impact on, and are ranked by degree of importance. As a result of the analysis has been the three factors most influential in the choice of hospital, respectively, trust, preference specialist and satisfaction. Three most unpopular features and research hospitals form of in order; the doctor's lack of interest, inadequate inspection and lack of tolerance.



Keywords
health care, patient satisfaction, and hospital preference.



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