Journal of Current Research on Health Sector (JoCReHeS) - ISSN: 2547-9636

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Abstract


Differences of Outpatient Satisfaction at the Second Stage Public and Private Hospitals: Implementing on Duzce City

The aim of this study comparing private and public hospitals while determining the satisfaction levels of outpatients of second stage hospitals at the Duzce and factors affecting satisfaction levels. In this context, there are 590 people were randomly chosen to do the survey which has face to face method in 14 work days at second stage public and private hospitals at Duzce city. 273 of this survey belongs to outpatients of private hospital and 317 of those belongs to outpatients of public hospital.The scale of this study is taken from Yağcı and Duman’s study based on “quality and patient satisfaction” in 2006. The survey of reliability is founded 0,94 (cronbach-alfa). The most important finding is that there are differences between the outpatient satisfaction levels of the public and private hospitals. In other words, the outpatients of private hospitals are more satisfied than the outpatients of public hospitals. It’s found that the %88 of outpatients of public hospital choose this hospital due to an obligation when participants of the survey examined according to reasons of their choosing hospitals. In conclusion, doctors’ spending time with their patients adequately, informing patients effectively and doing examination on exact time are found as the factors which affects outpatient satisfaction. In this context, extending the examination period and reviewing of performance legislation are suggested.



Keywords
Quality in Healthcare, Patient Satisfaciton in Healthcare, Healthcare.



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