Journal of Current Research on Health Sector (JoCReHeS) - ISSN: 2547-9636

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Abstract


Six Sigma and Total Quality Management in Health Institutions

Quality concept in the presentation of products and services produced in health institutions has become an important part of life. Today, many health institutions are making total quality management practices to compete with competitors and increase patient satisfaction. One of the most fundamental problems experienced in health institutions is process improvement studies. Six sigma approaches are needed as a top step in total quality management in the rapidly changing and increasingly competitive environment. The six sigma zero error is based on reaching perfection by going further. In this method, the process variables are minimized, cost is reduced and some techniques are used. These techniques are mentioned in the study. Six sigma is one of the methods to be applied in health institutions to ensure maximum quality, minimum cost of ownership in process applications. In this review, a summary of six sigma and total quality management conceptual information is presented in the literature in the health institutions.



Keywords
Six sigma, quality, total quality management, zero error, healthcare institutions



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